Hotel il Cervo News

FAQ COVID-19

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Have you booked a stay or are you planning a holiday at Hotel il Cervo? Here you can find all the answers on Coronavirus regulations and our procedures regarding the health and safety of guests.

Hotel is open

Our hotel is open and operational! For info and reservations contact us:

Phone: +39 0428 40305

Mail: info@hotelilcervo.com

Can I change / cancel my booking?

Of course, cancellation is free up to the day before arrival by contacting us directly. The requested deposit can be used for a future stay. We accept change of date of reservation, availability permitting.
In the event of a lockdown or closure between nations, cancellation is free at any time.

Groups reservations: can I change / cancel my booking?

Of course, cancellation is free up to the day before arrival by contacting us directly. The requested deposit can be used for a future stay. We accept change of date of reservation, availability permitting.In the event of a lockdown or closure between nations, cancellation is free at any time.

Can I change / cancel my booking made on Booking.com?

You can change / cancel your booking yourself within the reserved area of Booking.com. Or you can contact us and we will cancel the reservation for you.
The cancellation terms have been reduced and we try to please all customers, often accepting the free cancellation even after the terms.

Is the restaurant open?

Meals are served as always in the restaurant, preferably by reservation, in order to allow easier management of space and staff.
Meals can be served in the room or on take-away on request. At lunchtime, our restaurant is also open for guests who are not staying at the hotel.

Is the wellness area open?

Yes, but access is only possible by reservation, which must be made at the time of booking the stay, because the entrances are limited. Our wellness area is open also for people not staying in our hotel. Entrance is allowed upon reservation and with valid green pass.

Is the play area for children open?

To ensure maximum security, access to the play area is available by reservation only. Furthermore, babysitting service is also available upon reservation.

Are the ski slopes open?

YES. The slopes are open! Click here to discover the piste map

What are the hotel’s health protocols?

> SANITATION

An initial sanitization of all environments has been implemented to destroy or inactivate pathogens. Periodically the rooms will be sanitized using an ozone machine.

Room cleaning is done daily. The customer can request that it not be carried out if he does not deem it necessary. Each room contains a sheet indicating the products used for cleaning.

Upon check-out, a sanitizing room treatment is carried out. The keys are also sanitized at each customer change.

In the pool, the% of chlorine present in the water has been increased. We have increased the frequency of cleaning, and the beds are sanitized at each change of customer.

> INSTALLATION OF A THERMAL CAMERA AT THE ENTRANCE

A thermal imaging camera is installed at the hotel entrance to monitor guests’ body temperature. If the device detects a temperature above 37.5 ° C, the guest cannot enter the hotel.

> SAFETY DISTANCES

In the hall, at the reception, in the lifts and in the common areas, indications are placed to remind customers of the safety distance to be respected.

A plexiglass barrier is been placed at the reception.

Both table and counter service are allowed at the bar, with a social distance of 1.5 meters.

In the restaurant, customers sit at the tables and are served by the staff for breakfast, lunch and dinner. The tables are placed 1.5 meters from each other.

> SAFETY DEVICES

All employees are equipped with personal protective equipment. The sanitizing gel dispensers are available to guests in all common areas.

Arrivals and departures: are there limitations?

Not at the moment. To speed up check-in operations we ask our guests to send documents in advance by email or to Whatsapp number 348 0910918

Is the hotel accessible by public transport?

Yes of course, some trains are in operation and it is possible to request a transfer service to and from the Tarvisio Boscoverde railway station.


Do you need help?

CONTACT US

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Hotel il CervoFAQ COVID-19