Hotel il Cervo News

FAQ COVID-19

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Have you booked a stay or are you planning a holiday at Hotel il Cervo? Here you can find all the answers on Coronavirus regulations and our procedures regarding the health and safety of guests.

Hotel is open

Our hotel is always open. Reservations are always possible via phone, mail, website or portals.

Phone: +39 0428 40305

Mail: info@hotelilcervo.com

Can I change / cancel my booking?

Of course, the cancellation is free up to 7 days before arrival and later the down payment request can be used for a future stay. We accept change of date of reservation, availability permitting.

Groups reservations: can I change / cancel my booking?

Of course, the cancellation is free up to 7 days before arrival and later the down payment request can be used for a future stay. We accept change of date of reservation, availability permitting.

Can I change / cancel my booking made on Booking.com?

You can change / cancel your booking yourself within the reserved area of Booking.com. Or you can contact us and we will cancel the reservation for you.
The cancellation terms have been reduced and we try to please all customers, often accepting the free cancellation even after the terms.

Is the SPA open?

Only partially. The swimming pool is open, while the other services (whirlpool, sauna, Turkish bath, emotional shower) are currently suspended. Access to the swimming pool will be reserved only for hotel guests, it will no longer be possible to access it if you do not stay overnight in the hotel. Reservations are required. Access to the changing rooms is limited. We advise you to change in your hotel room, and get to the swimming pool ready. Before entering the swimming pool, a soapy shower is required. It is mandatory to wear a swimming cap. Babies must wear a waterproof diaper. If you don’t have a swimming cap or a waterproof diaper, you can buy them directly at our reception!

Is the play area for children open?

NO. To ensure maximum safety, access to the play area is temporarily suspended. However, babysitting services are available upon reservation.

What are the hotel’s health protocols?

> SANITATION

An initial sanitization of all environments has been implemented to destroy or inactivate pathogens. Periodically the rooms will be sanitized using an ozone machine.

Daily room cleaning will no longer be carried out unless requested by the customer. Linen and sheets will be replaced on request also during the stay. Each room contains a sheet with an indication of the products used for cleaning.

Upon check-out, a sanitizing room treatment is carried out. The keys are also sanitized at each customer change.

The wellness area has been temporarily closed. Only the swimming pool is active, in which the% of chlorine present in the water has been increased. We have increased the frequency of cleaning, and the beds are sanitized at each change of customer.

> INSTALLATION OF A THERMAL CAMERA AT THE ENTRANCE

A thermal imaging camera will be installed at the hotel entrance to monitor guests’ body temperature. If the device detects a temperature above 37.5 ° C, the guest cannot enter the hotel.

> SAFETY DISTANCES

In the hall, at the reception, in the lifts and in the common areas, indications will be placed to remind customers of the safety distance to be respected.

A plexiglass barrier is been placed at the reception.

At the bar only table service is permitted with a social distance of 1.5 meters.

In the restaurant, customers sit at the tables and are served by the staff for breakfast, lunch and dinner. The tables are placed 1.5 meters from each other.

> SAFETY DEVICES

All employees are equipped with personal protective equipment. The sanitizing gel dispensers are available to guests in all common areas.

How do you manage meals in the hotel?

Meals are served as always in the restaurant, preferably by reservation, in order to allow easier management of space and staff.

Meals can be served in the room or on take-away on request.

Arrivals and departures: are there limitations?

Not at the moment. However, we are considering making an online pre-check-in, to speed up the check-in process at the reception.

Is the hotel accessible by public transport?

Yes of course, trains are reduced but operational and it is possible to request transfer service to the hotel.

 

 


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Hotel il CervoFAQ COVID-19